Owning or managing a dental practice is no easy feat. The way you manage your dental office will leave a lasting impression on your patients and significantly impact your bottom line and retention rates. There may often seem like an infinite number of changes every dental practice should implement to better its bottom line and success—some small, some large. While it is critical to constantly seek to improve, stay on top of best practices and run a dental practice that keeps patients at heart, it is also important to focus on the right tactics for quality improvement within your practice.
3 Amazingly Killer Tips for Quality Improvement in Healthcare
Create & Establish Goals
By setting measurable and concrete goals you will identify the highest-need areas when it comes to quality improvement in your dental office. According to the Institute for Healthcare Improvement, the six pillars of quality healthcare should be:
- Safe—avoid injuries to patients from the care that is intended to help them
- Effective—avoid overuse of ineffective care and underuse of effective care
- Patient-Centered—honor the individual and respect their choices
- Timely—reduce waiting time for both dental patients and those who provide care
- Efficient—reduce waste and inefficiency
- Equitable—close racial and ethnic gaps in health status
Once your goals are in place, be sure to communicate with your team. Your staff will be more likely to succeed when they are engaged so share milestones, setbacks and congratulate those who have made an impact on your progress.
Engage With Patients
Nothing is more vital to successfully running a dental practice than keeping loyal patients coming back and referring friends and family. One of the easiest and most effective ways to do this is by engaging patients. Reach out to them on an emotional level, earning their trust and creating relationships that will last and provide them with the tools they need to effectively share their experience with your office.
Patient recall is the heartbeat of any dental practice. Remind your patients of appointments through the devices they notice. Learn how to fill your schedule with RECARE from OperaDDS here.
Hire Your Perfect Dental Team
If you are looking for improvement in healthcare, there needs to be a team in place that is willing to continuously put in the effort necessary to work on your established plan and goals. In order for this to be effective, this means building your team with people who want to understand how every process works, always put every dental patient first, possess varied skills and experience levels and work smartly and efficiently.
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