One of the key components in creating a harmonious, enjoyable and successful dental practice is good internal communication. In fact, one of the most common employee complaints is poor communication. If poor internal communication exists, there are errors made, things can fall through the cracks, doctor frustration increases and the dental office can suffer high turnover rates.
When you are communicating with your dental patients, do you see their eyes glaze over or a perpetual look of confusion stuck on their faces? It’s so easy to get wrapped up in the day-to-day and the hectic schedule that a dental office can bring that we forget to deal with patients as humans. To show the personal side instead of the clinical stuff.
A barrier is an obstacle—something that impedes progress or achievement. Barriers to communication in healthcare can keep your dental practice from being productive or from achieving goals you have set. We’ve all had our moments where ineffective communication has put ourselves or our team members in a bind. But the best leaders in dental healthcare are the ones who take great care with their communication.